Something you don’t see every day…a headline, sincere, unqualified apology for getting something wrong. Dr. Bret Simmons has one of my favourite Leadership blogs (in fact, the only one I subscribe to). I opened up my RSS folder for his blog to be treated to a distinctive failure embrace titled “My Apology to Dr. Michael Haynie”…
- “Mike, I am truly very sorry. I told our speakers and my team that if a problem occurred we would stop the show. In the heat of the moment, I did not follow my own rules. I should have stopped the show and let Dr. Haynie start over. I also should have taken the stage that day and publicly apologized to Dr. Haynie, my team, and our audience. This chain of events was a systemic failure that manifest itself in my behavior both before and during the event. I made myself responsible for holding my team accountable for performing their designated roles, but I did not make anyone responsible for holding me accountable. This is a fundamental leadership principle that I profess but am still working on implementing in my own life.”
Bret’s post is a blueprint for an apology – candid, sincere, humble, public. Enough explanation to ensure that the matter has been properly investigated but no so much as to appear defensive. And reflective of lessons learned and committed to future improvement.
I don’t know about Mike, but I more than forgive you, Bret. I applaud you.